Fortix PlatformFortix Freedom Business Systems NotificationsEvent - request.update.date.x.days.in.the.past

Event - request.update.date.x.days.in.the.past

This notification event is used to send notifications about customers, for who the last request reply was created X days ago. Replies are checked in these requests:

  • where customer is selected as a related customer
  • where customer is selected in the work request's project

Event is fired for all the request replies, which meet the following criteria:

  • request reply was created exactly X days ago
  • no newer request reply exists in the same work request

Following attributes are supported for the event:

  • Days Interval: Required. Will filter request replies, which were created X days in the past.
  • Days Type: All / Business Days. Whether all days or only business days (week days) should be calculated for Days Interval.
  • Exclude Customers Tagged as: Optional. If selected, only customers without the selected tags are filtered.
  • Include Customers Tagged as: Optional. If selected, only customers with the selected tags are filtered.
  • Exclude Work Requests Tagged As: Optional. If selected, only work requests without the selected tags are filtered. This filter is applied only for request replies.
  • Include Work Requests Tagged As: Optional. If selected, only work requests with the selected tags are filtered. This filter is applied only for request replies.
  • Work Request Statuses: Optional. If selected, only work requests in the selected statuses will be checked. This filter is applied only for request replies.
  • Trigger only for WR's with Related Customer: Yes / No. If "Yes", check only requests, where customer is selected as a related customer.

Supported actions:

  1. Process: Selected process will be executed with parameters:
    • Customer ID
    • Opportunity ID
    • Request ID

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