Event - request.due.date.x.days

This notification event is used to send notifications about work requests, whose delivery date (due date) is X days in the future or in the past.

Event is fired for all the requests, which meet the following criteria:

  • request's delivery date is X days in the future or in the past, as defined in notifications
  • request has no sub-requests - only if "Main WR Only" attribute is set to "Yes"

Following attributes are supported for the event:

  • Days Interval: Required. Will filter requests, whose delivery date is X days in the future or in the past. Negative value is used for delivery date in the past. Example: -5 to filter requests with delivery date 5 days ago, 3 to filter requests with delivery date 3 days in the future.
  • Days Type: All / Business Days. Whether all days or only business days (week days) should be calculated for Days Interval.
  • Exclude Customers Tagged as: Optional. If selected, only customers without the selected tags are filtered.
  • Include Customers Tagged as: Optional. If selected, only customers with the selected tags are filtered.
  • Exclude Work Requests Tagged As: Optional. If selected, only work requests without the selected tags are filtered.
  • Include Work Requests Tagged As: Optional. If selected, only work requests with the selected tags are filtered.
  • Work Request Types: Optional. If selected, only work requests with selected types will be checked.
  • Main Work Request Only: Yes / No. If "Yes",  only requests without any sub-request are filtered.

Supported actions:

  1. Process: Selected process will be executed with parameters:
    • Customer ID
    • Request ID

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