How to Setup Email Message Types
Message Type in Fortix is one method of addressing the importance of categorising Email Messages. This article explains how to create a Message Type Picklist.
Click Message Types tab under COMMUNICATION section in the Picklist page.
The address bar link is : /?codelists&op=message_types
The Picklists - Message Types page opens with a list of MESSAGE TYPES. Click Add New to Add another Message Type.
Add the new Unique Message Type Name, Order of display in the list and if it should be a Default status. Click the down arrow in the Profile field and select which company Profile this Message Type will be visible to. Refer article How to create a Profile. Only records belonging to the assigned Profile will see the Message Type.
Extended ID, Custom Action Link and Custom Action Description is used as system fields and should be ignored.
Click SAVE to commit the changes to the system.