Error: The requested asset was not found

One of the reasons for an error "The requested asset was not found" is that the original email message that had the asset attached was deleted. See below how the deleted email can be retrieved back to active use.

Missing Attachments from Work Requests - How to undelete an email message that contained an attachment.

Error: The requested asset was not found

When clicking on a document that is attached to a message in a work request.

When this error is displayed.

https://base.fortix.systems/file/emailAttachment/WR_Specs_for_Work_to_be_done.docx?msg=5&type=attachments&cd=inline&id=0 - Google Chrome

Navigate to the Trash List View page which will display the deleted records.

The address bar link is: /?trash

Select the record to Undelete and click Undelete.

Click OK.

The Email message is back in the email queue with the last assigned status.

Now the document can be accessed again.

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