How to see a list of Contacts "Do Not SMS"
The Australian Media and Communications Authority (the ACMA) manages the register, including responding to breaches of the legislation.
The legislative arrangements that underpin the register include the:
- Do Not Call Register Act 2006 —establishes the register, and outlines rules for making unsolicited telemarketing calls and sending unsolicited marketing faxes to numbers on the register.
- Do Not Call Register Regulations 2006 —specifies the types of calls that are not telemarketing calls and the people deemed to be nominees of a relevant account-holder
- Telecommunications (Telemarketing and Research Calls) Industry Standard 2017 —sets out the minimum requirements for those making telemarketing and research calls to Australian numbers, including when and how they can make certain calls
- Fax Marketing Industry Standard 2011—sets out minimum requirements for those sending marketing faxes to Australian numbers, including when and how fax marketers can send certain faxes.
Fortix enables you to actively manage your marketing and so provides a way to generate a list of contacts that have requested: Do Not SMS. This article explains how to generate a list: Do Not SMS.
When viewing the Outgoing SMS Queue, some SMS messages might have been processed with an ERROR. To view a list of contacts where the OK to SMS is set to "No" go to the customers' page by clicking CONTACTS in the main heading bar and then Customers.
The customers' page will open with a list of Contacts. Click the More matrix menu option on the right-hand side of the CUSTOMERS list. Click the down arrow in the OK TO SMS column and select No.
The shortcut link in the address is: /?customers
The list of customers that cannot be send SMS messages will be displayed.
To enable the column "OK TO SMS" in the list view, click the More menu and select setup.
Find the column "OK TO SMS" and toggle the eye icon for visibility.
Click Close to Commit the change to the system.